Privacy Policy

This Privacy Policy explains how Open Claw Assistance LLC (“Open Claw,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit theclawacademy.com (the “Site”), enroll in The Claw Academy, or otherwise interact with our services (collectively, the “Services”).

We are headquartered at 30 N Gould St #21315, Sheridan, WY 82801, USA. By using the Services, you acknowledge that you have read and understood this Policy.

We collect the following categories of personal information:

• Account information — name, email address, phone number, password (hashed), and profile details you provide.
• Enrollment & payment information — billing name, address, the program tier or financing plan you select, and transaction identifiers. Payment card details are collected and processed directly by our payment processor (Stripe); we do not store full card numbers on our systems.
• Communications — emails, support requests, agreement signatures, and any content you submit during cohort sessions or community channels.
• Third-party sign-in data — if you sign in with Google, we receive basic profile information (name, email, avatar) from your provider.
• Automatically collected information — IP address, device and browser data, referring URLs, pages viewed, and timestamps collected through cookies and similar technologies.

We use personal information to:

• Deliver, operate, and improve the Services and your cohort experience;
• Process payments, financing installments, refunds, and chargebacks;
• Send transactional messages (receipts, calendar invites, agreements, reminders);
• Send marketing communications where permitted, which you can opt out of at any time;
• Provide customer support and respond to inquiries;
• Prevent fraud, abuse, and security incidents; and
• Comply with legal obligations and enforce our Terms of Service.

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR and UK-GDPR:

• Contract — to provide the Academy you enrolled in and to administer your account.
• Legitimate interests — to operate, secure, and improve the Services, and to communicate with customers, where those interests are not overridden by your rights.
• Consent — for marketing communications and certain cookies; you can withdraw consent at any time.
• Legal obligation — to comply with tax, accounting, and other applicable laws.

We do not sell your personal information. We share it only with:

• Service providers that help us operate the Services under contractual confidentiality and data-protection obligations;
• Professional advisors (lawyers, accountants, auditors) on a need-to-know basis;
• Authorities or other parties when required by law, subpoena, court order, or to protect rights, property, or safety; and
• A successor entity in connection with a merger, acquisition, reorganization, or sale of assets.

The Services rely on the following categories of subprocessors. Each is bound by data-protection terms appropriate to its role:

• Stripe — payment processing and financing;
• Supabase — database, authentication, and file storage;
• Cloudflare — hosting, CDN, and network security;
• Email delivery provider — transactional and marketing email;
• Google Workspace — sign-in, calendar invites, and shared course materials.

We may update this list from time to time as our infrastructure evolves. For an up-to-date list, contact us at support@openclawassistance.com.

We are based in the United States and our subprocessors may process data in the United States and other countries. Where we transfer personal information out of the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms.

We retain personal information for as long as your account is active and as long as needed to provide the Services. We may retain certain information after account closure to comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and least-privilege practices for our team. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

EEA / UK residents. You have the right to access, rectify, erase, restrict, or object to processing of your personal information, to data portability, and to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority.

California residents (CCPA/CPRA). You have the right to know what personal information we collect, to request deletion or correction, to opt out of any sale or sharing of personal information (we do not sell personal information), to limit the use of sensitive personal information, and to be free from discrimination for exercising these rights.

To exercise any of these rights, email us at support@openclawassistance.com. We may need to verify your identity before fulfilling certain requests. You can authorize an agent to submit a request on your behalf.

We use cookies and similar technologies for:

• Strictly necessary — to keep you signed in and the Site secure;
• Analytics — to understand how the Site is used so we can improve it;
• Marketing — where permitted, to measure campaign performance.

You can control cookies through your browser settings and opt out of certain analytics through industry tools. Disabling some cookies may affect Site functionality.

The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us so we can delete it.

You may opt out of marketing emails at any time by clicking the unsubscribe link in any message or by visiting our unsubscribe page. Transactional messages related to your account or enrollment will continue regardless.

We may update this Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through the Site or by email.

For questions about this Policy or our privacy practices, contact us at:

Open Claw Assistance LLC
30 N Gould St #21315, Sheridan, WY 82801, USA
support@openclawassistance.com